Refund policy

Last updated: October 30, 2026

Made to order. Please choose carefully.

Our products are made after you place your order. We do not accept returns or exchanges for a change of mind, an incorrect size or color selected at checkout, or a preference for a different design. Please review the product details, dimensions, finish, and your order before purchasing.

This policy does not limit your rights if an item is damaged, defective, incorrect, or not delivered, or any other rights you have under applicable law.

Damaged, defective, or incorrect items

If something is wrong with your order, email hqwestandthird@gmail.com as soon as possible and within 30 calendar days of delivery so we can investigate with our production partner. Include your order number, a description of the issue, and clear photos of the item and affected area. For shipping damage, include photos of the packaging if available.

For a confirmed production error, damage, or incorrect item, we will arrange a replacement at no additional cost or an appropriate refund. You normally will not need to return the item. Please do not mail anything back without instructions from us. If we require a return for one of these issues, we will provide instructions and cover the return shipping.

Order changes and cancellations

Contact us immediately if you need to change or cancel an order. We will check its production status. Changes and cancellations are not guaranteed once production has started, except where required by law. If we can cancel before production, we will refund the canceled items and any applicable shipping charges.

Delivery problems

If your order is overdue, missing, or marked delivered but has not arrived, contact us promptly. Check your shipping address, the tracking information, and any carrier pickup notice. We will investigate and explain the available resolution. A delivery problem is not treated as a change-of-mind return.

Refunds

We will email you when a refund is approved and issue it promptly to the original payment method. Your bank or payment provider may take additional time to post the credit. Contact hqwestandthird@gmail.com if you need help locating a refund.

Your consumer rights

Any mandatory consumer protections apply in addition to this policy. The 30-day reporting request does not replace a longer period or remedy required by law.